At B-DACS, we aim to always live up to the standards outlined in our customer charter – and our customer feedback suggests that we succeed. You can trust us to meet each of the points in these four categories, during every visit on every job.

Right Treatment

  • Do what we say we will do
  • Be helpful and polite
  • Treat you fairly and with respect
  • Try to understand your circumstances
  • Follow processes correctly

Getting It Right:

  • Book our visit in advance
  • Arrive when we say we will
  • Resolve issues on first visit where applicable
  • Provide temporary solutions in emergencies

Keeping You Informed:

  • Deal with your request the first time you contact us, or as soon as we can
  • Tell you what will happen next and by when this will happen
  • Keep you updated about progress

Easy Access:

  • Be available when you need us
  • Explain clearly how to contact us

If you feel we have fallen short of these standards at any time, please contact us on 141 773 3355 and we will do our best to resolve any issues.